Email Tutorial               Home
Q: I just signed up for a Web Hosting Plan, and My Email Doesn't Work?
A: You will not be able to use your Email until:
  1) your DNS (Domain Name Server) information has been updated with your Registrar
  2) your Domain Name has propagated to our Server (24 - 72 hrs)
So it takes 24 to 72 hours for the changes to take effect. Then you'll be able to configure your Email.

Q: How do I configure my email program so I can READ my POP3 email?
A: We set up your Main (Catch-All) Account to forward all mail sent to your domain (anything@yourdomain.com) to your existing email account. Since this was already working, you shouldn't have to do anything, unless the email address you gave us was not your own.
Email Forwarding Icon
You can change any forwarding addresses from your Control Panel

Q: How do I configure my email program so I can SEND email using my POP3 accounts?
A: There are two ways - (1) use Outlook (Express) AutoConfig. or (2) Manually Configure

How to use Outlook (Express) AutoConfig. (Works only with "dial-up and dsl" modems)

  1) go to your Cpanel at http://www.your name.com/cpanel/login  
  2) enter in your User Name and Password Add / Remove Accounts Icon
  3) when Cpanel is loaded, click on the Add / Remove accounts Icon
  4) your Main (Catch-All) Account is listed - and is ready to AutoConfig
Note: To create a New Email Account - click the [Add Account] link
  5) click on the "Outlook (Express) AutoConfig" link

How to Manually Configure your Email Program (Outlook, Outlook Express, Eudora, etc.)

1) Important: First, make sure you have created a New Email Account by following Steps 1-4 (described above). For this Tutorial we will create a full functioning POP3 Account for "sales", using "testing" for the password.

This will show you how to 1) Set up an Email Account  2) Finalize the Settings 3) Test your new Account

To set up a new mail account for "sales" on Outlook Express or MS Outlook, follow these steps:

1) Open up Outlook Express (Start >Programs >Outlook Express)
2) Click on the "Tools" menu from the top of Outlook Express and choose "Accounts"
3) From the new window click the "Add" button on the top right and choose "mail"
4) type in "sales" for the Account Name (this can be changed later) and click "next"

5) in this window (Yes you have an email account) type "sales@yourdomain.com" and click "next"
     Note: "yourdomain.com" is just an example, always replace it with Your Domain Name

6) In this window type "mail.yourdomain.com" in both the Incoming & Outgoing boxes, click "next"
     Note: "yourdomain.com" is just an example, always replace it with Your Domain Name

7) Now type in "sales@yourdomain.com" for the Account name, and "testing" for the password . . .
Important: Normally you would let us know the Account Name and Password to set up on your server. . .
in this example we are using "sales@your domain.com" and "testing" for the password.

Note: you should not have to check the box that says "Log on using Secure Password Authentication"

8) Hit the "next" button and then the "finish" button to create your account


2) To Finalize the Settings to your POP3 account for "sales" on Outlook Express, follow these steps:

the "Internet Accounts" Window should still be open . . . if not - Click on the "Tools" menu from the top of Outlook Express, and choose "Accounts" from the pull down menu

  • Select the account mailto:"sales@your domain.com" in your list of email accounts by clicking on it
  • Click the "Properties" button

That will bring up a window for the "General" Tab
     Note: "yourdomain.com" was an example, it should now show Your Domain Name


Now Click on the "Servers" tab to bring up this window to:
1) Put a Check Mark next to My server requires authentication
2) Now click the "Settings" Button

Click the "Use same settings as my incoming mail server"
and then click the "OK" Button.

click the "OK" Button on All Windows to close them

   

Important Setup Info

For your Email Account to work properly, you MUST PUT A CheckMark in the box next to "My server requires authentication" - or you will have errors in your email setup!

Note: If you are sending an receiving lots of email, you can conserve on Bandwidth by using your ISP (Internet Service Provider) to handle all of your Outgoing Mail using these settings:

Incoming mail (POP3): "mail.yourdomain.com"

Outgoing mail (SMTP):
"your ISP info"

You will need to call your Internet Service Provider to find out what setting to type in for Outgoing mail If you have an existing account, you can copy the settings for Outgoing mail from it.

Use your hostjax.com etc. Username / Password:

Account name - see below

Password - see below

When you sign up for a Hosting Plan, you are given a Username and Password, which you would also use for email


3)
To Test your POP3 account for "sales" follow these steps:

  • Start a New Mail message by clicking on the New Mail Icon at the top left of Outlook or Outlook Express, or click on the File Menu, choose New, then click on Mail Message
  • Make the From: Box use your New Account by clicking on the Down Arrow (at the far right of screen) and choosing sales@your domain.com
  • In the To: Box type in sales@yourdomain.com, or click on the word To: and choose sales from the list
  • You can leave the CC: Box blank, or enter in another email address to send a Carbon Copy to
  • In the Subject: Box type in Testing, or whatever you like
  • You don't have to type anything into the body of the message
  • Now hit the Send Icon or click on the File Menu and click on Send Message
  • Wait about 30 seconds after message is sent, then click on the Send/Recv Icon

Your Message should come in on your New Email Account

   

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