Email
Tutorial
Home
Q:
I
just
signed
up
for
a
Web
Hosting
Plan,
and
My
Email
Doesn't
Work?
A:
You
will
not
be
able
to
use
your
Email
until: |
| |
1)
your
DNS
(Domain
Name
Server)
information
has
been
updated
with
your
Registrar |
| |
2)
your
Domain
Name
has
propagated
to
our
Server
(24
-
72
hrs) |
| So
it
takes
24
to
72
hours
for
the
changes
to
take
effect.
Then
you'll
be
able
to
configure
your
Email. |

Q:
How
do
I
configure
my
email
program
so
I
can
READ
my
POP3
email?
A:
We
set
up
your
Main
(Catch-All)
Account
to
forward
all
mail
sent
to
your
domain
(anything@yourdomain.com)
to
your
existing
email
account.
Since
this
was
already
working,
you
shouldn't
have
to
do
anything,
unless
the
email
address
you
gave
us
was
not
your
own. |
 |
You
can
change
any
forwarding
addresses
from
your
Control
Panel
|

Q:
How
do
I
configure
my
email
program
so
I
can
SEND
email
using
my
POP3
accounts?
A:
There
are
two
ways
-
(1)
use
Outlook
(Express)
AutoConfig.
or
(2)
Manually
Configure
How
to
use
Outlook
(Express)
AutoConfig.
(Works
only with
"dial-up and dsl"
modems)
| |
1)
go
to
your
Cpanel
at http://www.your name.com/cpanel/login |
|
| |
2)
enter
in
your
User
Name
and
Password |
 |
| |
3)
when
Cpanel
is
loaded,
click
on
the
Add
/
Remove
accounts
Icon
 |
| |
4)
your
Main
(Catch-All)
Account
is
listed
-
and
is
ready
to
AutoConfig
Note:
To
create
a
New
Email
Account
-
click
the
[Add
Account]
link |
| |
5)
click
on
the
"Outlook
(Express)
AutoConfig"
link |
|
How
to
Manually
Configure
your
Email
Program
(Outlook,
Outlook
Express,
Eudora,
etc.)
1)
Important:
First,
make
sure
you
have
created
a
New
Email
Account
by
following
Steps
1-4
(described
above).
For
this
Tutorial
we
will
create
a
full
functioning
POP3
Account
for
"sales",
using
"testing"
for
the
password.
This
will
show
you
how
to
1)
Set
up
an
Email
Account
2)
Finalize
the
Settings 3)
Test
your
new
Account
To
set
up
a
new
mail
account
for
"sales"
on
Outlook
Express
or
MS
Outlook,
follow
these
steps:
1)
Open
up
Outlook
Express
(Start
>Programs
>Outlook
Express)
2)
Click
on
the
"Tools"
menu
from
the
top
of
Outlook
Express
and
choose
"Accounts"
3)
From
the
new
window
click
the
"Add"
button
on
the
top
right
and
choose
"mail"
4)
type
in
"sales"
for
the
Account
Name
(this
can
be
changed
later)
and
click
"next"

5)
in
this
window
(Yes
you
have
an
email
account)
type
"sales@yourdomain.com"
and
click
"next"
Note:
"yourdomain.com"
is
just
an
example,
always
replace
it
with
Your
Domain
Name

6)
In
this
window
type
"mail.yourdomain.com"
in
both
the
Incoming
&
Outgoing
boxes,
click
"next"
Note:
"yourdomain.com"
is
just
an
example,
always
replace
it
with
Your
Domain
Name

7)
Now
type
in
"sales@yourdomain.com"
for
the
Account
name,
and
"testing"
for
the
password
.
.
.
Important:
Normally
you
would
let
us
know
the
Account
Name
and
Password
to
set
up
on
your
server.
.
.
in
this
example
we
are
using
"sales@your domain.com"
and
"testing"
for
the
password.
Note:
you
should
not
have
to
check
the
box
that
says
"Log
on
using
Secure
Password
Authentication"

8)
Hit
the
"next"
button
and
then
the
"finish"
button
to
create
your
account

2)
To
Finalize
the
Settings
to
your
POP3
account
for
"sales"
on
Outlook
Express,
follow
these
steps:
the
"Internet
Accounts"
Window
should
still
be
open
.
.
.
if
not
-
Click
on
the
"Tools"
menu
from
the
top
of
Outlook
Express,
and
choose
"Accounts"
from
the
pull
down
menu
- Select
the
account mailto:"sales@your domain.com"
in
your
list
of
email
accounts
by
clicking
on
it
- Click
the
"Properties"
button
That
will
bring
up
a
window
for
the
"General"
Tab
Note:
"yourdomain.com"
was
an
example,
it
should
now
show
Your
Domain
Name

|
Now
Click
on
the
"Servers"
tab
to
bring
up
this
window
to:
1)
Put
a
Check
Mark
next
to
My
server
requires
authentication
2)
Now
click
the
"Settings"
Button

Click
the
"Use
same
settings
as
my
incoming
mail
server"
and
then
click
the
"OK"
Button.

click
the
"OK"
Button
on
All
Windows
to
close
them
|
| |
Important
Setup
Info
For
your
Email
Account
to
work
properly,
you
MUST
PUT
A
CheckMark
in
the
box
next
to
"My
server
requires
authentication"
-
or
you
will
have
errors
in
your
email
setup!
Note:
If
you
are
sending
an
receiving
lots
of
email,
you
can
conserve
on
Bandwidth
by
using
your
ISP
(Internet
Service
Provider)
to
handle
all
of
your
Outgoing
Mail
using
these
settings:
Incoming
mail
(POP3):
"mail.yourdomain.com"
Outgoing
mail
(SMTP):
"your
ISP
info"
You
will
need
to
call
your
Internet
Service
Provider
to
find
out
what
setting
to
type
in
for
Outgoing
mail
If
you
have
an
existing
account,
you
can
copy
the
settings
for
Outgoing
mail
from
it.
Use
your
hostjax.com
etc.
Username
/
Password:
Account
name
-
see
below
Password
-
see
below
When
you
sign
up
for
a
Hosting
Plan,
you
are
given
a
Username
and
Password,
which
you
would
also
use
for
email
|
|
|
3)
To
Test
your
POP3
account
for
"sales"
follow
these
steps:
- Start
a
New
Mail
message
by
clicking
on
the
New
Mail
Icon
at
the
top
left
of
Outlook
or
Outlook
Express,
or
click
on
the
File
Menu,
choose
New,
then
click
on
Mail
Message
- Make
the
From:
Box
use
your
New
Account
by
clicking
on
the
Down
Arrow
(at
the
far
right
of
screen)
and
choosing
sales@your domain.com
- In
the
To:
Box
type
in
sales@yourdomain.com,
or
click
on
the
word
To:
and
choose
sales
from
the
list
- You
can
leave
the
CC:
Box
blank,
or
enter
in
another
email
address
to
send
a
Carbon
Copy
to
- In
the
Subject:
Box
type
in
Testing,
or
whatever
you
like
- You
don't
have
to
type
anything
into
the
body
of
the
message
- Now
hit
the
Send
Icon
or
click
on
the
File
Menu
and
click
on
Send
Message
- Wait
about
30
seconds
after
message
is
sent,
then
click
on
the
Send/Recv
Icon
Your
Message
should
come
in
on
your
New
Email
Account
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